Ordering process

Product support and inquiry

Get inspired by our website for your next project!

You already know exactly what you need or want a personal support? Our technical support team is available from Monday till Friday from 9:00 to 18:00.

For an optimal preparation of your event, we kindly ask you to provide us with the following information at the time of your inquiry:

  • Day of delivery
  • Day of pick-up
  • Number of operating days (days on which the products are used)
  • Shipping address
  • Free advice
  • Personal support
  • No customer account required

Your personal offer

Within 24 hours – not later than 3 business days you receive your personal and non-binding offer.

If you like the offer then sign the last page and send it back to us by mail or fax.

If the products are available, we will send you the binding order confirmation.

If there are some points you want to adjust – no problem! Customer satisfaction is our top priority. So please don’t hesitate to contact us.

  • custom-made
  • nonbinding
  • Best prices

Payment

Best prices and top performance – that’s what Logando is known for. Pay conveniently and quickly:

  • Invoice
  • Cash payment (payment by debit card is not possible)
  • Advance payment

Because event technology is sensitive and expensive, it may be that we demand a deposit. But don’t worry, we restitute after the check on the return delivery.

  • Safe
  • Protected data
  • Invoice possible

Your Event

Before shipment, the products are thoroughly tested by our internal quality assurance and securely packed in high quality and unmarked cases. We figure out the shipping options during tender preparation.

Your shipping options:

  • Collection by customer
  • By Logando
  • By forwarding agent

After return, all products are checked immediately in the quality assurance and in case of a deposit, this will be refunded right after examination.

  • Safe transport
  • Unmarked cases
  • Dry hire possible

  • Free advice
  • Personal support
  • No customer account required
  • custom-made
  • nonbinding
  • Best prices
  • Safe
  • Protected data
  • Invoice possible
  • Safe transport
  • Unmarked cases
  • Dry hire possible